How to Access Your Telehealth Visit
Step by Step Instructions
- Click on the Thrive Pediatrics app from your device’s home screen
- Look for the ribbon at the bottom of the screen that should show several icons (Heart, Envelope, $, Message box, Clock)
- Click on the Clock icon
- If you have a telehealth visit appointment scheduled, the appointment should appear on the screen with the date, time and provider that you are seeing for that visit
- It can take between 3 to 10 minutes for the appointment to appear from when the appointment is actually scheduled
- The appointment must be schedule as a telehealth visit for the telehealth function to work properly, even if the visit is for another reason that fits a different visit type
- Click on the appointment
- You’ll see 3 to 5 items appear on the screen, look for the video play button with Start Video Call Here stated next to it, click on that item
- You may need to give access to the app to access the microphone, speaker and camera on your device, please click yes to give access
- If your provider has not joined the call yet, it will say so and simply ask you to wait
- Once your provider joins, he or she will be on camera and you should be able to see and hear them
- If there are sound issues of any kind, please exit the call and come right back in as this seems to solve most if not all sound and video issues